Hi all,
All of the contact details for Samsung UK and Ireland can be found here: https://www.samsung.com/uk/support/contact/ and https://www.samsung.com/ie/support/contact/ (and follow the relevant steps to get the right contact details for your situation.)
(Or for your country’s contact methods, check out their websites: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/ )
Appreciate the frustration. Also appreciate that by sharing email addresses that aren’t in those listed contact details your intentions are towards a public service – which is great, and one of the key values of this community.
But, to give some insight on how things work on the other side of those email inboxes: sharing those email addresses results in those inboxes becoming cluttered with irrelevant stuff (like spam for instance) or stuff that’s best handled by other Samsung teams – which means the stuff in that inbox that's relevant and matters takes longer to get to, investigate, and respond to in the way we’d all like it to be. In other words, by attempting to take a shortcut and share that shortcut you’re further inconveniencing everyone with valid complaints.
There's a reason why the process is the way it is. It's to ensure that when something is escalated it's done for the right reasons, with all of the right information, and to the right people for them to make the best and most appropriate decision for all concerned. The frontline staff and managers are made (and kept) aware by the higher authorities at Samsung of what should and shouldn't be escalated ; and to where, how, and what information is needed for that escalation.
If you go through the advised contact means, and the correct process advised by Samsung staff on those contact channels, a valid complaint will be seen and handled by the right people for it, and given its due and proper consideration.
Cheers.
