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Samsung UK complaints email address

(Topic created on: 08-03-2022 02:29 PM)
59261 Views
BrokenAndroid
Navigator

‎08-03-2022 02:29 PM

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Does anyone in the UK know Samsung complaints email address? I have asked the Online shop, Twitter and Facebook messenger, they are all struggling to provide one. After the Note 7 disaster one would have expect they would learn Customer Service.
3 people had this problem.
153 REPLIES 153
xSteveuk
Mastermind

‎08-03-2022 02:41 PM - last edited ‎18-10-2024 08:55 AM by Moderator ) in 

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Hi,
You could try below

Email

*****

Helpful contact page

https://www.samsung.com/uk/support/contact/

Ayrin
Apprentice

‎08-03-2022 02:43 PM

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They probably have so many complaints they don't even check their emails now. I'm literally left on read from Samsung. Waw thats a why to run a business isn't it
BrokenAndroid
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‎08-03-2022 02:51 PM - last edited ‎08-03-2022 03:05 PM

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Samsung UK are useless and clueless. I spoke to the online shop to arrange the return, she could not provide me an email address. I have tried to obtain from Samsung on Twitter and Facebook, to no avail. This is shocking from Samsung, I wanted to raise a couple issues, then move on. I'm not just saying this, the Samsung Note 20 will be the last device I own. It's time to try another brand.
BrokenAndroid
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‎08-03-2022 02:52 PM

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In response to Ayrin
I agree very poor. The Online shop lady did not know it, Facebook messenger was clueless amd Twitter usless. What a complete shambles.
StuartR
Troubleshooter

‎08-03-2022 03:08 PM - last edited ‎08-03-2022 03:12 PM

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In response to BrokenAndroid
I'd be surprised if there is such a department these days especially one in a company as big as Samsung, you'll probably find what your asking for is who your already dealing with ie. customer service, they could raise it internally to a higher tier of customer service but that's as far as you'd get.
BrokenAndroid
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‎08-03-2022 03:14 PM

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In response to StuartR
You could be correct. I'll return the S22U and be done with buying Samsung mobile phones. I will write to the CEO, raising my concerns.
Didoo
Explorer

‎08-03-2022 03:34 PM

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I returned my S22 Ultra on the 23rd of February 15 days later I'm still fighting to get a refund.

It looks like its finally on its way to me in 3-5 working days but it was so painful they are clueless and it's not even proper UK customer service its rubbish.
BrokenAndroid
Navigator

‎08-03-2022 03:40 PM

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In response to Didoo
What was your reason for return?
Didoo
Explorer

‎08-03-2022 03:54 PM

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In response to BrokenAndroid
It's was a cancelled order that still got delivered so I ended up with 2 x S22 Ultra devices.

I returned it within an hour of receiving it via their DPD returns slip. DPD tracking shows delivered with pictures but you have to go through hoops to get your refund.