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Original topic:

S23 green call button issue, cant make outgoing calls

(Topic created on: 26-11-2023 09:25 AM)
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Paul_Gal
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I have an s22 ultra and when phone has been on for a while the green call button  does nothing. I can open a contact but cant call them. Once i reboot it works again but stops after a time. It has happened since latest update of Ui6.  I also wiped the cache partition as battery was draining. Now thats not happening but cant make calls. any suggestions thanks ?

 

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Paul_Gal
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4 REPLIES 4
Neo001
Legend
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Try clearing cache/data of the Phone app and restart the phone.

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Paul_Gal
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Hi, thanks for suggestions. I cleared the cache for phone app and problem was there again this morning after a nightly charge. I have now also reset the data. Will let you know if this fixes it. Appears the issue arises after some time.

Thanks

Paul

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Paul_Gal
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Im afraid issue still exists and I have now found its not just outgoing its incoming too and the strangest thing happens. The phone rang earlier and no buttons to answer showed up not even that a call was there. Phone just rang out then got missed call notification. Had to reboot to ring them back. Think phone app is hanging intermittently but see no errors. Any more suggestions welcome. Thanks

 

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Solution
Paul_Gal
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I believe I found issue detail and workaround on this other thread

 

https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Phone-app-Crashing-after-One-UI-6-0-up...

 

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