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S22 Ultra woeful wifi/mobile data connectivity

(Topic created on: 05-04-2022 05:26 PM)
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Appledell
Apprentice
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I am on my second S22 Ultra 512gb phone. Trying to browse internet on either home wifi or mobile wifi woefully slow/nigh on impossible. My old Note 8 which I still have is far superior. Anyone else having the same problem? should I send back and revert to note 8? any fixes?

7 REPLIES 7
Appledell
Apprentice
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No one?

 

Looks like this one is on its way back now

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AndrewL
Moderator
Moderator
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@Appledell: I'm sorry to hear that you're experiencing this issue. Have you tried connecting to an alternate Wi-Fi router, such as a friend or family members, to see if the issue persists? Similarly, when you connect via Mobile Data, are you connection speeds slow in all locations? To troubleshoot the issue, please try heading to Settings > General Management > Reset > Reset Network Settings > Reset Settings > Reset, then set up your Home Wi-Fi once again via Settings > Connections > Wi-Fi. If you have a case or cover on the phone, try removing it temporarily to see if you notice an improvement. 

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Bresdfg
Journeyman
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Same problem! At first I thought it was a fluke and maybe had something to do with whatever location I was at. But it literally happens everywhere. I watch internet Pages just sit there blank for minutes before they finally load. And I feel like everything runs slow on this phone. I'm going to send it back and keep my Z fold 3, which I was very happy with.

Bresdfg
Journeyman
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it's the phone, not Wi-Fi, not mobile data, not anything else. The issues with this phone that I've had in just one week is mind-boggling.

Appledell
Apprentice
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Done all that Andrew. No change in connectivity. Really really poor. Put the sim card in my note 8 and mobile data is fine as is the wifi from my own router. Not good for an expensive flagship phone ! Hopefully someone will pick it up and find out what the problem is, hardware or software???????

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virtualgeo
Journeyman
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This is NOT a router or network connection problem! Stop torturing yourself and following all these stupid and completely ineffective "reset" suggestions. Based on reports from MANY S22 users, this is in fact an S22 issue. In our household ALL other devices (laptops, iPads, iPhones, old Galaxy, etc.) get full wifi speeds. ONLY the new S22 drops wifi speeds (down to less than 5% of our max connection speeds)!

Samsung FIX this issue!

tbud1981
Journeyman
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I'm also on my 2nd device (1st one replaced after a week of receiving it) 2nd one now has the same problem.  went to T-Mobile multiple times to get new sim cards/check my account to make sure everything was registered to my account correctly. 

I'm on my 3rd sim card.  I've reset both devices to defaults and reinstalled everything multiple times, I've reset the network multiple times on both devices.  Asurion even had me take it to UbreakIfix for them to "fix" it and all they did was flashed the Android software back onto my replacement device to ultimately leave the store and had the same dropped connection 3 times within my 30 minute drive home.