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S22 ultra - Slow, screen practically stops when on a browser, and headphones constantly dropping out on Bluetooth

(Topic created on: 30-03-2022 08:07 PM)
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I have this problem too

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Anyone else having issue with the s22 ultra, really buggy.

 
Screen practically stops when on a browser.
Headphones constantly dropping out on Bluetooth 
 
Just seems very slow
 
S21 ultra is working brilliantly. Checking same things and not one issue 
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6 REPLIES 6
BandOfBrothers
MegaStar
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Which browser are you using @Mbfrenchbulldogs 

Some using the Google Chrome app were experiencing issues which seemed to be resolved via a software update pushed out in early March.

If you perform a forum search you'll find existing threads that may hold some helpful information.

I use the Samsung Internet App which is working flawlessly.

I use a few Bluetooth Earphones.

i.e 

Samsung Galaxy Buds Live.

Samsung Galaxy Buds Pro.

Apple Airpods Pro.

Bose SoundLink AE2 Wireless Bluetooth and they all work fine.

Which options are you using may I ask ?


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Risky24
Helping Hand
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I'm having an issue with Bluetooth where the sound randomly cuts out for a few seconds then continues playing. It happens with my Buds Pro, and Bose speakers. Is your issue similar? I use Bluetooth speakers and the buds quite a bit so praying for an update that fixes it soon.
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the_baker
Apprentice
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I have it for a week, so it is still adjusting but the Bluetooth earbuds drop thing just happened to me as well during a call. I thought the person hang up on me, but then I realized I hear him speaking from my phone. Another thing that is bugging me is the random call dropping. Sometimes it drops after 2 min, sometimes it might be 5, 10... but I had call drops on almost 60% of my calls.

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AndrewL
Moderator
Moderator
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@Risky24 @the_baker: To troubleshoot the issue, please start by pressing the Volume Down and Side Keys together for around 10 seconds until the phone restarts, as this will refresh the device and address any temporary issues. Don't worry, this won't affect your personal data or settings. Now, head to Settings > Apps > Tap the 3 lines to the right of 'Your Apps' > Show System Apps > OK > Bluetooth > Storage > Clear Cache > Clear Data. You should also make sure that your device is up to date by heading to Settings > Software Update > Download and Install. If the problem persists, head to the Samsung Members app > Get Help > Diagnostics > Bluetooth, and follow the on screen prompts. If any issues are identified during this test then please reach out to us on 0333 000 0333, or on Facebook or Twitter, where an advisor will be on hand to assist you further.

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Options
I use the bose and buds live, also when on YouTube music it cuts out while I'm texting haha.weird.
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Risky24
Helping Hand
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I've done a general cache clean and already restarted my phone many times and the issue still persists. I've done the latest update as well which was a day or 2 ago and it still happens. I'm going to try just clearing the Bluetooth cache as you suggested as it's one I haven't done and see if this resolves it.
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