in data 23-08-2022 07:09 AM
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Few little things annoying me about my S22 Ultra but one of the main things is the screen timeout not working.
I've tried changing the time from 15 seconds all the way up through the options and if I leave my phone flat on a table on the home screen the screen will not shut off and hence will not lock.
I've checked settings for secure lock and smart lock too and none of these are having any influence.
So can anyone explain why my screen won't shut off after the selected amount of time?
S7 Edge
Note 8
Note 10 + 256GB
S22 Ultra 256GB
Póh_Éire ✌️
in data 23-08-2022 07:27 AM
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Does it work if you restart the phone? Also, clear phone cache
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
23-08-2022 07:31 AM - modificato 23-08-2022 07:34 AM
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Hi @Poh_Eire
Thinking outside of the box do you have a screen protector fitted / privacy screen protector or a case that could be affecting the phone's sensors !
Also can you try Safe Mode as a process of elimination.
Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
I wish you all the best.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
in data 23-08-2022 04:15 PM
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Phone has been restarted and updated many times and the problem remains
S7 Edge
Note 8
Note 10 + 256GB
S22 Ultra 256GB
Póh_Éire ✌️
in data 23-08-2022 04:16 PM
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I do have screen protectors but have always had the same protectors on my previous Galaxy/Note phones with no issue.
S7 Edge
Note 8
Note 10 + 256GB
S22 Ultra 256GB
Póh_Éire ✌️
in data 23-08-2022 04:41 PM
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Ok @Poh_Eire
So if a factory reset does not help then send feedback via your Samsung Members App under the GetHelp section for support.
You may need to take the phone to a Samsung Service Centre or Samsung Experience Store to be assessed.
I wish you all the best.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
in data 05-09-2022 10:54 PM
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in data 28-10-2022 04:32 PM
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I found a pattern on my phone. If I have a full screen app running it will not timeout. Otherwise it works.
