S22 Ultra hanging issue

[Andy_97]

I have s22 ultra and from past 2-3 days I am facing issues with my device. It froze while I was using it, mainly gaming, and after couple of seconds turns off. It becomes a task to turn it on because I have to press power button several times to let it start. Opening screens appears then power's off again. After doing this for 3 to 4 times, my device restarts.

 I noticed another thing that Bluetooth and WiFi doesn't work together. Whenever I tried to turn Bluetooth on and connect to my buds 2 pro then WiFi turns off automatically, then if turn WiFi on then Bluetooth automatically turns off and freeze my phone. Story after this is same as told above.

Anybody facing this same issue with it's S series and anyone knows why is this happening and how to resolve this. 

Team Samsung, if you are looking at my post, please consider this issue and support me to solve it.

[Tourbillon De La Vie]

Contact Samsung tech support via Samsung Members app direct

[LukeB2]

@Andy_97 Does this only happen when playing games on your phone? High power apps such as gaming apps can cause the phone to work harder, therefore, may occur this issue. 

[Andy_97]

@LukeB2
No it happens when I try to connect my phone with WiFi and use earbuds.

[LukeB2]

Put your phone into Safe mode by following the steps on this link: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

This can see if the issue is being caused by a third-party app

[Andy_97]

Will it affect my data? I do not want to loose any data.

[LukeB2]

This won't remove any data, this just puts your phone into 'Safe mode' this disables all third-party apps to help test whether an issue is being caused by one of them. If it doesn't happen in Safe mode, you will need to isolate the app causing the problem by deleting the app.

[Andy_97]

Will this safe mode check all third party app and tell me which app is causing this issue?

[Andy_97]

I just faced this hang issue again while just browing Chrome. Just connected with WiFi and not trying to connect Bluetooth this time.

[LukeB2]

It will not identify which app is causing the issue, this enables you to see if the issue is happening whilst in Safe mode. If it is doesn't, you will need to isolate the app causing this by deleting an app one by one to see which one is causing the issue.