How useful is Samsung Support?

[TrueMuso]

I recently installed a samsung update and my phones been acting up. The issue is more than likely the freeware stuff installed and the developer mode I'm working with. But honestly support was useless - The phone froze several times on Friday, Saturday and I had to force restart the phone and TODAY I actually get the message from the OS that my phone froze etc and send Samsung the crash report - Which is what I had been trying to do through conventional channels and got nowhere. Samsung updates cannot be rolled back apparently, without risking bricking the device - I may be completely wrong on this, but we need a way of restoring functionality immediately if the update causes crashes and freezes. If I'm wrong I hold my hand up but when you own a device that costs £1000+ you want to know there is a way of protecting your device! My 22 Ultra replaced my laptop for pretty much everying job related an when I needed a "computer'" I'd use DEX. 

Im thinking Im a little bit wrong on thise issue but Im old lol

[jharris1]

same issue, there are other posts with a lot of people having the same issues, no response back from samsung when i have reported it on the members app

[AmirMhmd]

I have exactly the same issue since August 2024 update, the sim works fine on my s24 ultra, I was not experiencing this issue before August update
To answer how useful is Samsung support
Below is the answer
The more annoying this and most horrible experience I had was yesterday when I decided to call samsung support
To my surprise they said that they will charge me 100+ for this issue, I told them this is issue is caused by system update not any damage to the phone, they insisted to that charge for fixing my phone
This is so ridiculous

[rhythmdunn]

The only time I've ever called samsung support, I made 3 phone calls,  the first 2 people gave me bogus information. I made a 3rd call and that person gave me the solution. But again, that's my only experience with samsung support so I wouldn't think that one experience is representative of the entire department.