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S22 Ultra CSC issue - Can't use Samsung pay because the device is locked to EUX

(Topic created on: 22-02-2022 10:27 AM)
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ItsAllRover
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Can't use Samsung pay because the device is locked to EUX and the application thinks the device is in Germany because of it.

Reboots don't work, putting sim back in etc don't work. 
Anyone else experiencing this issue? Will there be a fix for it? 
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62 REPLIES 62
Mermi
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I know it sucks but I am kind of glad I'm not the only one with the issue, thank you for replying to me. Did they say what to do to fix it?
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ItsAllRover
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They're currently looking into it I believe, I sent over error logs and software dumps etc to help them see if it can be resolved. However in my case I think the device will be exchanged
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Mermi
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Thank you. I'm talking to people as well so hopefully I'll know what they want to do soon. I have a vague feeling this happened with my s21 ultra as well and I had a replacement then too.
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ItsAllRover
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Fingers crossed for us both :smiling-face: I've noticed my device isn't getting any system updates either
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Mermi
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I've not had any system updates either. It's very weird.

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ItsAllRover
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I'm hoping I get it sorted soon, within the 14 days, else if not I'll have to send the phone back to EE
ItsAllRover
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@SachikoT @Sam_UK please could I have an update on this one? I was advised it'd be Monday for the next update but we're now on Wednesday and I'm getting a tad concerned
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ItsAllRover
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No update my end just yet, how are you getting on?
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ItsAllRover
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Hey @AntS do you reckon you could help me with an update on this one? It's been a few days since I last heard what was happening with it
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AntS
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Hi @ItsAllRover , I've asked the folks at my end for you, and will let you know if there's any update.