S22 Ultra CSC issue - Can't use Samsung pay because the device is locked to EUX

[ItsAllRover]

Can't use Samsung pay because the device is locked to EUX and the application thinks the device is in Germany because of it.

Reboots don't work, putting sim back in etc don't work. 

Anyone else experiencing this issue? Will there be a fix for it? 

[Green_Samot]

Oh no,  what a pain!

I'm assuming this is because samsung pay doesn't work on yours, or is it a problem with EUX phones?

[ItsAllRover]

Maybe a little of both, I'll update once they've done the remote investigation. Keep ya posted

[guerrero]

My two cents:

The EUX firmware on our S22 ultra looks like a feature, not a bug https://www.galaxyclub.nl/nieuws/samsung-past-firmwarestructuur-voor-telefoons-aan-geen-updates-per-...

Of course, some picky apps like Samsung Pay could have problems with the EUX CSC

[SachikoT]

Hi Community folks, we have actually been discussing the confusion about the EUX Service Provider Software Version in this thread.

We'd like to let you know that it's actually completely normal to see EUX/-/EUX/EUX at the end of your Service provider Software version. We have changed the way that this information is surfaced on your device as the local and service provider customisation is initiated from set-up which helps tailor the experience to you. Some carriers may display variations of this in the Service provide software update section but it is completely normal to see "EUX/-/EUX/EUX". 

If your device shows "EUX/-/EUX" in the Service Provider Software Version it would suggest your device has not yet been fully configured and you should let us know so we can help out.

We're looking into @ItsAllRover 's experience because we'd really like to know why it's happening to them  😊.

[Mermi]

Hi, is it possible to please get a telephone number for someone who can help sort this issue out please? My Samsung Pay isn't working either and I need to send my old device back to ee by 9th March. Thanks 🙂

[ItsAllRover]

@SachikoT @Sam_UK could I check if there is an update on this one? I've not heard back since sorting the error logs and want to make sure they went through okay

[SachikoT]

Hey @ItsAllRover! We've sent on the logs to the tech team - thanks for sending them across. They will analyse this and I should have another update on Monday on next steps.

[ItsAllRover]

Ah good, thanks @SachikoT

[SachikoT]

We can help you here on the Community. Can you share a picture of the "service provider software version" which can be found int Settings > About Phone > Software Information.

Can you describe how Samsung Pay isn't working?
- Do you need support adding your cards?
- Is Samsung Pay Card powered by curve?

[Mermi]

This is the screenshot of the software thingy. It doesn't let me add my cards at all. It keeps asking me to link to a bank account to apply for a Samsung pay card and then it sends emails in German.