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S22 ultra Crashing and restarting

(Topic created on: 11-03-2024 08:45 PM)
6369 Views
sudip21
Apprentice
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Hi everyone,

For the last two weeks, my S22 Ultra has been crashing at random times and keeps on restarting automatically. Yeah the S22 Ultra is the Exynos version.  It happens when I try to open even Youtube. I have turned off the Auto restart setting as well. After going through the initial Samsung logo, it restarts for like 5 to 6 times (or even more sometimes), then the One UI apps optimizing opens up and the restart completes. But this crashing happens randomly. I tried clearing the cache memory, but that did not help. Finally, I did the factory reset. Still, the problem persists. 

Has anybody got the same problem? Does anyone have a solution? Is my ultimate solution to visit Samsung Care Centre? 

Thank you in advance.

Regards,

Sudip

48 REPLIES 48
Jatinp
First Poster
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Hi,

I've been having the the same problem, the phone randomly crashes and restarts multiple time.

I've sent multiple reports to samasung.

It only started after the latest one ui update.

I think going sending it off to samsung could only be the option.
0 Likes
BandOfBrothers
Samsung Members Star ★★
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Can you please try Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

See what happens. 

I appreciate you've tried a factory reset but your back up could be corrupted. 

You could factory reset again but then set the phone up as new and not use your hack up. Download your apps via the Playstore manually. 

If it continues then first use the Samsung Diagnostic tool found in the Samsung Members App. 

A Samsung Service Centre can assess your phone @sudip21 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Wirus10
Journeyman
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I've had exactly the same problem for about 2 weeks. The phone, no matter what application I use, resets at an unexpected moment. I send reports every time - here is one of them in Polish.

I restored factory settings. What else can I do?

Zdjęcie WhatsApp 2024-03-13 o 12.39.08_a3f8b736.jpg

0 Likes
Dejan
Journeyman
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I'm having the same issue for about 45 days. I have a second phone and this one is useless 

tsyovinski
Journeyman
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Same thing is happening to my S22 Plus, at this point, I am sick and tired of this! Might as well buy an iPhone and be done with this!!! 

tsyovinski
Journeyman
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So is there a solution to this problem with was clearly by an update!? How is it every time AN UPDATE breaks something it is always "start from scratch, you backup "might" be courted"?! Like, I am sorry, but this is not it! this is not it for a 1000$ phone with "premium feel". This does not feel premium at all!!!

0 Likes
Members_YakseHG
First Poster
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Hello, 

i have the same problem since less than one week, after the march update !

Restarting randomly 2/3 times a day !

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Elizabeth111
First Poster
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Hello! I've been having the same problem since the latest update (March)... 

I've tried reset my phone, delete apps, change settings (auto restart never was on). But my phone keeps doing it and it seems like Samsung isn't going to smth for that:(

If anybody will find a solution, please let us know 🙏 

0 Likes
9prasannjeet
First Poster
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With my Galaxy S22 ultra, I've been having the same issue since the march update. It started with frequent restarting; and now it's full blown bootloop. it just keeps restarting forever. 

Having major issues after this, and any help will be appreciated.