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S22 restarts randomly

(Topic created on: 28-01-2023 10:17 PM)
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Miimz
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Have had this Samsung s22 since June last year...

It started off restarting by itself once a week or so...

Now it's 3 times a day. 

EE bought. They saw it happened whilst at their Samsung authorised repair centre in Watford. Their solution was a software reinstall. 

Didn't even get home, was restarting by itself. 

Called EE, they said nothing they could do..they called Samsung directly, organised doorstep repair...

Tech checked, "no fault found" 

He had it for the best part of 15 mins in his van. Handed phone back. 

£800 for a premium brand phone and it doesn't stay on the whole day without restarting in the middle of doing something important. 

And nobody wants to acknowledge it's a manufacturer fault or issue. 

I'm done with Samsung. I'll be sure to shout it out too. 
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5 REPLIES 5
Miimz
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And the auto logs don't capture every restart neitherScreenshot_20230128_201227_Samsung Members.jpgScreenshot_20230127_235206_Samsung Members.jpgScreenshot_20230127_014019_Samsung Members.jpg
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Tripti
Pathfinder
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Did you try going into Device Care & turning off auto optimization (restart when needed) there?
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Miimz
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Hi Tripti

Yes that was done as part of the troubleshooting advice over the phone.

Including safe mode. Factory restart. Reinstalling all third party apps.

Everything that is out there, I have been advised and have tried.
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tinglish
Hotshot
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Have you tried partition cache wipe?
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Miimz
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Yes I did. Unfortunately no difference
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