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problem popup since OneUI 7

(Topic created on: 16-05-2025 01:05 PM)
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Sokar1be
Apprentice
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Since the upgrade to OneUI , I have an issue with  a popup in serveral 3rd party apps, e.g. Outlook, Facebook, Youtube, ... Sometimes the popup apears when starting up the app, for example in outlook it opens whenever I start the app, and the popup apeares several times. Somthings, the popup apears when playing something in youtube, and my video minimalizes. 

Does someone else have/had this glitch, and is there a way to resolve it? 

Thx in advanced!

S22_Glitch.jpg

1 Solution


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Solution
Members_qtxy45l
Student
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So I resolved my issue via a suggestion from a Microsoft support post. There's an app called "Office Mobile" that seems to be connected somehow to the Samsung Cloud store. By opening that app, if finally requested the permissions necessary to allow the Microsoft apps to function as intended. I no longer get those pop-ups, and the apps open now and don't crash.

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16 REPLIES 16
Moiramon
Hotshot
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Do you have device info installed as it looks like the same symbol.1747405395113.jpg
TechnoSteve
Helping Hand
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I think you have a virus on your phone and need to scan it for viruses straight away, I use those 3 also and am having no problems
I would most probably suggest using a good antivirus tool for your phone to do the scan
If your antivirus can't lock it up, reset your phone back to factory, but don't reinstall the apps from backup, reinstall them 1 at a time until you find the culprit app
Plus don't install any unknown APK's from the web
I use Kaspersky antivirus, VPN singing dancing app which has been good so far, but there is also McAfee which powers Knox
Quick tip, get the fully shabang antivirus with a 7-30 day trial to scan your phone, then you can always cancel it and just use MS Defender for free with your MS365 subscription
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Sokar1be
Apprentice
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I do have a Antivirus program (bitdefender), since a couple of years, and I already scanned my device and there are no viruses found when I scan my device. 

I find it rather strange that my problems started directly after my upgrade to OneUI 7.  Before that I never had this issue. 

Do I keep my data (photo, etc..) with an factory reset?

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TechnoSteve
Helping Hand
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Yes you do keep your data, but just make sure backup jic 🙏
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sammy123456
Student
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I have the same issue, same popup, consistent with opening outlook, Snapchat and others.

Virus scan showing clear. Only since UI7.0 update
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sammy123456
Student
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Mine is s23+ btw if it makes a difference
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Harsha814
First Poster
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I have the same issue. Unable to find what is causing this to happen. 

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RandoS23--
Student
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Same for me since update. One UI annoyance. Can't locate cause - Galaxy S23+

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Members_qtxy45l
Student
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Same issue after update to OneUI 7.0 on Samsung S23+, annoying as hell. Seems to activate most on Outlook opening for me 

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