Potentially dangerous S22 after software update

[Members_aF19SfY]

Hi, i've never posted before but felt compelled to report a recent event.

I installed a software update around Thursday on my S22, which i've had since new, and over the next few days the battery life plummeted rapidly.

By Sunday it was saying battery was near full, but within just a few hours with very little use it would suddenly shut down with no warning. I did all of the health check items, had to charge my phone several times over the day as it kept shutting down, and noted that the diagnostic stated I had a battery issue. A very broad diagnosis.

Needing my phone and its apps for work purposes as an instrumental teacher, and with my S22 in some strange reboot loop and therefore unusable, I decided to did out my old S10, so at least I had a working phone.

On taking my protective case off to remove my sim I was somewhat shocked to see the back of the phone had parted away from the frame of the phone around the middle in a curve shape. The phone is of course supposed to have a waterproof seal, the back I believe is toughened aluminium, and therefore the only conclusion I can come to is that some form of battery malfunction, possibly triggered by the update, has generated so much heat internally that it forced the back off the phone in that area. Had I not had a case on the phone who knows what damage, heat or chemical related could have occurred in my pocket. I have never had a phone of any  brand physically deform from internally like this, let alone a premium S model.

Samsung, please look into this as a matter of urgency. I will contact you personally after posting this message.

[Glenntech]

This is a customer to customer forum. So not monitored for issues like this by Samsung Customer Support.

What I will say is to stop using that phone straight away and call customer support to book a repair.
The battery is in need of replacement.
You can contact @Sam_UK for further advice assistance if you are in the UK by Direct Message from your profile
Or outside of the UK just contact Customer Support

[AntS]

Hi @Members_aF19SfY , 

Echo Glenntech's advice here: it's best to get this looked into ASAP.

Please send a Private Message with your contact details to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

We'll escalate it to our colleagues Samsung-side for you from there. Alternatively, you can also get in touch with our Support colleagues through the methods listed here: https://www.samsung.com/uk/support/contact/#product-support%C2%A0 (and follow the steps for Technical Product Support > Mobile Devices > Smartphones), and our socials are  @SamsungUK.

[TechZilla · Accepted solution]

This is something that happens on occasion with all brands, yes you shouldn't use the phone and contact customer service for repair. It sounds like the battery has degraded or become damaged and as a result has puffed up causing the back of the phone to come away. It can also be due to storage, heat and lack of usage.

[Members_aF19SfY]

Thanks for all of your replies. I got through to Samsung via phone straight after posting this message, and they have arranged for a courier to collect for examination tomorrow. Cautiously put it into maintenance mode while connected to charger (only way to keep it on without shutting down mid act) and it then shut itself straight down soon after. Energy required to bend toughened aluminium from the inside outwards I would imagine to be huge. Feel lucky nothing happened while in my pocket.