I am deeply disappointed in what has transpired in the last few weeks. I usually don't do software updates after a certain point since companies are generally very irresponsible with the older models, making updates that are incompatible. As such I think I have fallen victim to one such event. A recent update relating to OneUI 6.1 has completely ruined my phone. Despite multiple attempts to address the problem, by testing it in Safe mode, doing a cache partition clean, re-updating the phone, performing diagnostic tests, the problem has continued to persist with my phone now useless. It crashed randomly and triggers a restart, oftentimes the restart is unsuccessful and could happen 10 - 15 times before i can even reach the lock screen. I have even done a factory reset, switched off all possible computational features, and even consulted with the Samsung Customer Care both online and in-person. No solution has been provided except asking me to just buy a new phone since the repair is not worth it.
Honestly how are you suppose to trust the brand? I personally believe the corruption in the phone has emerged from the recent update and if anyone has any recommendation to de-grade the Firmware version, please let me know. At this point , this might be the only last-ditch effort left before I just simply migrate to a different brand.
