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My s22 ultra keeps shutting down on its own, then it turns on again 😒

(Topic created on: 06-04-2024 12:09 AM)
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kellysheroes
Journeyman
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15 REPLIES 15
Robin999
Black Belt 
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Please check in settings>Device Care>Auto restart 1712358984437_1712358984429_0.jpg
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kellysheroes
Journeyman
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I'll check that now cheers
kellysheroes
Journeyman
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I just checked it the auto restart seems to be off so would that mean it's software issue's?
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Robin999
Black Belt 
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Its difficult to say at this stage. How often does it happen. Does it happen randomly or at specific times. Does the phone get hot before it switches off and on again.
You could try booting into safe mode and see if the problem still exists.
Press side power button until power off icon appears, long press on power off icon, tap on the safe mode icon.
Your phone will restart in safe mode which essentially disables any 3rd party apps you have installed. If the phone doesn't restart unexpectedly anymore it's more than likely down to a 3rd party app. You would need to pin point the exact one yourself by a process of elimination.

Next you could try wiping the cache partition. This could help especially if you've recently installed the new UI 6.1 update

You will need to plug into a working device or pc/laptop.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

There's also a handy diagnostic tool in the members app under the support tab on the bottom of the members home page. Please run diagnostic on all items and report findings
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pukisCatos
Voyager
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Are you using the phone in a super cold climate? Anyways, it would be worth brining in the phone under warranty if that's not environmentally related as sounds like battery issue.
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kellysheroes
Journeyman
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It happens randomly, so I done a factory reset, which really annoyed me as I thought I saved photos on there but were not there after reset , but the phone still turns off . If I put it in safe mode, what functionality do I have ?
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kellysheroes
Journeyman
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No not really I'm from the UK in Portsmouth so not really cold here . I've had my phone for 2 years now and just recently got a sim only as I know s22 ultra has updates for 4 years and just wanted to save money .
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pukisCatos
Voyager
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It does actually have security updates for 5 years. Idk maybe get battery replacement if that's the issue and not the ui 6.1 or something
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kellysheroes
Journeyman
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Do you know how much it is for battery replacement ?
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