09-08-2023 07:16 AM in
I have a new Gamaxy S22, and when a start a video call on messenger or whatsapp, it becomes very hot that a i'm scared that it will explode, yesterday it reached 52°C in 15min of the conversation and i had a message telling that my phone is too hot, and need to let it cool, i had samsung phones and never faced this situation since galaxy S7, any suggestions?
09-08-2023 08:27 AM in
If necessary a Samsung Service Centre can take a look.
But before that try Safe Mode which can help as a troubleshooting step.
> Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
If you have a case fitted then remove it to see if that helps.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
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