Moisture detection

[hanhay]

Any ideas why 3 of my electric devices in my home have occurred moisture issue whilst charging (none have used the same charger) just seem very weird and all have never gotten wet 🤦🏻‍♀️🤦🏻‍♀️ ive already spent nearly £100 on replacement charging ports but thats not helped 🙄

[Robin999]

Hi, where are you based? It does seem a bit of a coincidence, doesn't it. Do you happen to use the same charging cable for all three devices? If you're using an extension lead to plug into, then it could be a fault with that, or maybe you use the same electrical outlet? If so, then try a different socket / extension and test. Alternatively, try plugging into a PC or laptop and test.

[hanhay]

Hi, all are different cables and outlets. We have tried all through a PC and still no joy! The only way which seems to work with my S22 is clearing the USB cache and then restarting my phone every single time 🤦🏻‍♀️ my husband said it could be due the humidity recently 🤷🏻‍♀️ just getting silly 🙃

[Robin999]

Are you based in the UK? Although we're not experiencing much of a Summer, humidity levels have been quite high. Does your home suffer from damp or have the devices come into contact with any damp environment. Inspect the charging ports on each device for any dirt or debris. There's a USB diagnostic test you can run in the support section of your Samsung members app. Run that and post back with results.

[hanhay]

Yes based in the UK,
No doesnt suffer with damp overly and nope not come into contact with any damp. Have cleaned all charging ports and even had my sons charging port changed (hence why ive spent so much money) and its still doing the same, its now back in the shop......
Ive have ran the diagnostic test this morning and it said cable charger not responding, however i cleared the cache and re started my phone and now it says its working again (for all of 5mins i expect). Im samsung, my son is samsung and my daughter is amazon all doing the same! My husband is google pixel and his is all good no issues 🤦🏻‍♀️

[Robin999]

It's certainly a rarity for all 3 devices to suffer the same anomaly at the same time. I think you'd have better odds winning the lottery 😀

Anyway, try the following on all 3 devices



1) Cache partition wipe

Plug into a working PC or laptop or other Samsung device

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

2) Hard reset

With the phone powered up, Hold Volume down and Power buttons simultaneously for 10 seconds. Screen will go off. Continue to hold buttons until phone vibrates and Samsung logo appears. Release buttons. Phone will reboot. Once done, please try charging again.

https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-i...

3) Safe mode

To rule out any 3rd party app that you may have all downloaded, try booting to safe mode and try charging again

To get to Safe Mode - Long press Power button, long press Power off icon, tap Safe mode icon. (When booted into Safe mode you may need to turn off flight mode as it sometimes enables itself). Monitor your devices behaviour. If the issue is fixed then you know it's one of your 3rd party apps or customisations that were the culprit. It's up to you to determine which one by a process of elimination.

[hanhay]

Thankyou, for your help and responses! I will try these shortly