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Mic not working

(Topic created on: 01-06-2024 07:33 AM)
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Shermi
Apprentice
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Hi, I've been using my S22 for almost two years but recently it starred creating problem in calls and video recording. I can hear very well during the call but other party complains saying it's not clear or hear at distance and all. So I have to scream... 😞.  Same with video recordings, audio is not clear or very weak. 

Even with headphones calls doesn't work. Anyone with same experience know what's wrong. And what I can do. 

Thank you in advance. 

4 REPLIES 4
Robin999
Samsung Members Star ★
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Shermi
Apprentice
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No , 😔 

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Robin999
Samsung Members Star ★
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Try running the diagnostic on the mic and report back with results. Diagnostic can be found under the support tab in the members app.
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Shermi
Apprentice
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Mic two is louder compared to mic 1. Mic 1 is weak 

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