Issue with display of an S22 Ultra

[S22Ultra1973]

Hello everyone,

I have recently been experiencing an issue with my phone's display, which I purchased in October 2022. It appears this is a problem already mentioned here [RIMOSSI LINK ESTERNI]

I wanted to ask if a free replacement of the display is covered by Samsung for devices purchased in Europe.

Thank you.

[Jessica_A]

Welcome back S22Ultra1973, 

could you tell me what inconvenience you are experiencing? I need to know the details so I can help you.

Have you already visited one of our centres?

The Samsung warranty is valid for 24 months, from the date on the proof of purchase. If the warranty has expired, service will be carried out upon payment: https://www.samsung.com/it/support/warranty/ 

I look forward to your feedback. 🤝

Have a nice day

[S22Ultra1973]

Hello Jessica. Here is a photo. I changed the motion smoothness mode, from adaptive to standard. It does solve the issue when the phone is in normal operation. However the issue with the display persists when the phone is restarted. Could this be an issue with a recent software update? I purchased the phone from a store in Malta. I'm not sure as to who the official Samsung Service Centre might be. Thank you.

[Cornelia_L]

Hi @S22Ultra1973,

thanks for the picture. 

Have you tried to perform a factory reset? If changing the motion smoothness mode fixes it, it is probably a software bug. Before performing a factory reset, you should do a backup.

Here is a guide: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

Please, let us know if this fixes it.

Have a nice day!

[S22Ultra1973]

Hello Cornelia. I would like to avoid a factory reset at this point. Could you please check with the internal team who develops the software updates. Perhaps they can release a fix?

[Moderator]

Hi @S22Ultra1973,

the issue is not a known bug. For this reason, it may not be fixable with an update.

Before performing the factory reset, I can suggest you to send us an error report: the report will be analyzed by the development departments and a fix will be prepared in case of bugs.

- restart the phone

- long press "Samsung Members" app

- Error reports

Follow the instructions and send the reports. You will receive an answer when the report will be analyzed.

Have a nice day!

Cornelia

Samsung Community Expert

[S22Ultra1973]

Hello Cornelia. Other S22 Ultra users have reported this issue on redit and other forums. I provided the links to these reports when I opened the case. Would you be able to discuss with the development team please?

[S22Ultra1973]

Hello again Cornelia. I just uploaded the error report.

[Michele_P]

Hi S22Ultra1973,

thank for this update to your status .

Keep us posted when our R&D replies you and what kind of actions will provide.

Have a nice evening!

[S22Ultra1973]

Hello Michele. I have not received feedback from your R&D. Please treat the matter as urgent. Thank you.