Issue receiving calls

[Members_tuwlVbp]

I had the s22 for roughly a month and is the second time that I encounter issues when receiving phone calls. The first time, after few days with the phone, it just froze and I had to restart it. The second time when I received a phone call the sound of the speaker was all broken and the phone call too, I couldn't listen properly to the caller, also restarted it and seems fine. Do not understand if is the Exynos 2200, as seems that with Snapdragon gen 8 doesn't happen this type of things. Can anyone let me know if they experienced this type of issues? Galaxy S22 

[BandOfBrothers]

Hi @Members_tuwlVbp 

I'm not personally convinced that the type of chipset i.e Snapdragon or Exynos is the main cause of such issues on the phone's.

Snapdragon SoC variants of phone's can certainly present their own issues too.

May I ask..... ?

• Does this happen with all calls.
• Does this happen everywhere.
• Have you as a process of elimination tried your sim card in another phone and then see what happens.
• Can you try another sim in your phone.
• A sim card swap can be known to help especially if the issues remain when trying the sim in another phone.
• Has a Samsung Experience Store or Samsung Service Centre had hand on with the phone.

The phone has an inbuilt diagnostic tool in your Samsung Members App under the GetHelp section to try.

You can also send feedback via your Samsung Members App to Samsung. 

In your Settings,  General Management, Reset there is a reset network option to try.

Ultimately a Samsung Service Centre may need to look at the phone if this continues. 

I wish you all the best.   

[Andy3]

Factory reset fixes 99% of issues

[CarlR74]

I had this problem had to send error reports before restarting the phone took 3 weeks of reports and chat support but there was a hardware issue with the motherboard