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Green line afetr One Ui7 in S22 Ultra

(Topic created on: 3 weeks ago)
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vipinvijay
Apprentice
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After One Ui7 updation a vertical green line appeared on my device. Right isde of camera. CCustomer center didn't respond positively. Online center is saying it will cover only upto 3yrs. I bought it from samsung after prebooking. if they cant assure the quality of update, why they are offering uptdate after 3years. any of you facing the issue??

5 REPLIES 5
MorningBlunt
Troubleshooter
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If its past the warranty, what do you expect?
Also, sounds like physical damage. 👀

MB
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ChrisB_
Moderator
Moderator
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Sorry to see that your phone has developed a green line on the screen, @vipinvijay. Our esteemed Samsung Members Star @lminvti has posted some very useful advice in a previous thread regarding the same issue, which may help you: 

https://eu.community.samsung.com/t5/mobile-apps-services/green-vertical-line-issue/td-p/11167815   

Could you please give these steps a try and let us know how you get on? Thanks. 

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Reylob
Samsung Members Star ★
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There has been some talk about a screen replacement extended until September 2025. You might like to point this out to the support team.

 

https://www.sammobile.com/news/samsung-extends-free-screen-replacement-for-green-line-issue-until-se...


Technology enthusiast, but not related to any technological company.
vipinvijay
Apprentice
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If its is happening following an official update, don't you think the company should have a solution. Otherwise they don't give such updates,  if they are that incompetent 🤣

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vipinvijay
Apprentice
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They are telling the time limit upto 3 yrs of purchase. I happened to.jave the problem after OneUI7, which was released after 3yrs of product launch.  They offered 5yrs of updates at time of purchase 🤣

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