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Galaxy s22 ultra srceen black

(Topic created on: 03-11-2022 08:38 PM)
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Wrd2
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Hi there Can I get help for this problem 

My galaxy s22 ultra screen go black when brightness is up ??

I tried software update and factory reset and still the problem 

Please help me

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Tourbillon De La Vie
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BandOfBrothers
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Maybe a Samsung Service Centre can be if help @Wrd2  🤔 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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AndrewL
Moderator
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@Wrd2: Does the phone become unresponsive when the screen turns black, or can you return power to the screen by pressing the Power/Side Key? Is the issue occurring when you manually adjust the brightness, and does it happen at a certain level e.g. max brightness? Are you using a certain app or feature at the time? 

If you have recently performed a factory data reset, please uninstall any 3rd party apps you may have added following the reset, as this will help to determine if the problem is stemming from an external source. 

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