Does Samsung delete all data when replacing screen?

[Haytch]

My screen is cracked and i am looking to get a repair. Will Samsung factory reset my phone or will my data and apps stay when my screen is replaced? Thanks

[Tourbillon De La Vie]

I would create a backup regardless 

[Haytch]

What is the best and fastest way to backup 400gb of data?

[Msi88]

Yes, samsung does a factory reset all data will be lost.

[BandOfBrothers]

Hello @Haytch 

As part of the process they will factory reset the phone.

Any information you don't eant to lose I'd suggest to back up to Samsung Cloud and OneDrive, and or one of the other online vaults available.

I use Dropbox.

I wish you all the best. Take care.  😎 

[TBL22]

In my experience, all data will be wiped. On the plus side you'll get a brand new battery as part of the repair. Use smart switch to back everything up to a computer, or a USB drive and you'll be able to put everything back as it was when you get it back

[keith30]

I was told by my provider O2 that when you send in the device for repair or trade in you have to save to back up and delete all the data other wise the phone gets rejected for repair.

[Obsydian]

Apparently there is an impending REPAIR MODE

https://news.samsung.com/kr/%ec%82%bc%ec%84%b1-%ea%b0%a4%eb%9f%ad%ec%8b%9c%ed%8f%b0%ec%97%90-%ec%88%...

Once the Repair Mode is activated, which can be found in Settings > Battery and Device Care menu, the smartphone gets rebooted. After that, nobody will be able to access your personal data, including photos, messages, accounts, etc., and only default apps will be accessible. To come out of the Repair Mode, the user needs to exit the mode by rebooting the device and authenticating through fingerprint or pattern recognition.

[Obsydian]

That said after a nightmare with my Fold3 repair, resetting the device prior to solve issues highlights a good clean install from scratch is best and I keep everything else backed up via One Drive.

the clean install got rid of many app bugs and also little features, missing menus.

[Bigtasty65]

Get a Samsung SSD. I use the T7 Touch 500GB and find the transfer speeds incredibly fast.