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Original topic:

Device randomly auto restarts

(Topic created on: 10-07-2023 06:45 AM)
neelpatelnek
First Poster
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Hi I'm using S22 ultra & for the last few weeks it keeps shutting down randomly

This is the entire history of restart log , I don't know how to send this data to Samsung

 

I haven't tried to wipe the cache, samsung support said to reset settings & I've done that

 

I'm using old Samsung charger from Samsung A series 2019(can't remember model)

 

Can someone help me?

Screenshot_20230710_080357_Samsung Members.jpg

Screenshot_20230710_082038_Samsung Members.jpg

  

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AaronAJ
Moderator
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I am sorry to hear about your S22 Ultra, @neelpatelnek ! Please make sure your phone is up to date by going to Settings > Software update > Download and install.

Please place your device into 'Maintenance mode' by doing the following:

From the home screen, swipe either up or down to access apps > Settings > Battery and device care > Maintenance mode > Turn on > Select whether to restart with or without creating a log. Samsung recommend creating a log when entering Maintenance mode > Restart. We ask you start your device in Maintenance mode to determine whether a third party application is affecting the performance of your device.

Hope this helps!

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