10-07-2023 06:45 AM in
Hi I'm using S22 ultra & for the last few weeks it keeps shutting down randomly
This is the entire history of restart log , I don't know how to send this data to Samsung
I haven't tried to wipe the cache, samsung support said to reset settings & I've done that
I'm using old Samsung charger from Samsung A series 2019(can't remember model)
Can someone help me?
10-07-2023 09:44 AM in
I am sorry to hear about your S22 Ultra, @neelpatelnek ! Please make sure your phone is up to date by going to Settings > Software update > Download and install.
Please place your device into 'Maintenance mode' by doing the following:
From the home screen, swipe either up or down to access apps > Settings > Battery and device care > Maintenance mode > Turn on > Select whether to restart with or without creating a log. Samsung recommend creating a log when entering Maintenance mode > Restart. We ask you start your device in Maintenance mode to determine whether a third party application is affecting the performance of your device.
Hope this helps!