Has anyone got any advice they can offer me - ever since I recieved my S22 Ultra there has been some pretty significant screen flickering going on; I knew this was an issue Samsung were working on so I patiently awaited an update.
Add to the flickering screen, I haven't been able to use a wired source for audio connectivity at all (I've tried different USBC adapters... still nada).
Anyway, last week, having tried everything I could through trawling the Internet to remedy the issues, I finally reached to customer services via chat. I was told that, due to the multiple issues, I could replace my handset with a new one - please hold whilst I was transferred to the right department. I then recieved a prompt that I was 30,196 in the queue and the estimated waiting time was nearly 18 hours. I called back the next day.
When I called back I was given some things to try, including another update, which, if anything, made things worse. I was told to give it a few days and call back if it didn't improve. It didn't.
I called back, again, and was asked when I purchased the phone. I told them I preordered it on the 11th February and recieved it on the... before I could finish I was told that I only had 28 days from purchase in which to change my mind or return an item, and it had been 34 days since I preordered it, sorry. Sorry, WTF!!!
I called back again and was on the phone for over an hour and a half. This time I was told that I could send it back and, once recieved in an acceptable condition, I would have a replacement handset sent out within another 7-10days!!! The only way of avoiding being without a phone for this time was to purchase another one and send it back for a refund within the 28 days. Not a bloody chance!
I then requested to speak to a manager, but after another 10-15 minutes on hold I gave up, defeated.
Is this really the level of customer support Samsung offer? My last 5 phones, bar one, 3 TVs, and a watch have all been Samsung - I'm strongly feeing that I'm supporting the wrong brand.
Sorry for the long rant.
