Can't upgrade

[Ibster101]

Can anyone advise? I have been on the upgrade programme for 12 months and they haven't invited me to upgrade yet. I have ring them 3 times and the keep taking my details and saying they'll be in touch but still nothing 

[Glenntech]

What phone are you trying to upgrade from ?
Is it passed the 12 month mark?

[Ibster101]

I ordered an S21 Ultra last January and the first payment was 5th February so been 12 months

[Glenntech]

You should be in the upgrade window then.
Maybe as your payment started in February, you might need to wait until 5th March.
Have you tried going through the ordering and seeing if the upgrade option is there?
It's possible you need to wait a week or two though

[Ibster101]

I mentioned that on the phone to 3 different people and they stated they have to check it but not one has contacted over the past week. Might just have to stick with s21. Thanks anyways Glen