camera error

[neocris]

my camera stop working and the phone restart automatically. Another one has a issues like that ? Thank you 

[BandOfBrothers]

Hello 👋 @neocris 

Maybe try these generic troubleshooting steps. 

Long hold on the camera app and tap on i and then tap on Storage and Clear Cache. 

Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

A broadsworded option is to try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 

[neocris]

just do the clear cache and am so the camera have 6 gb data, that is normal?

[JAMES4578]

Hi @neocris  some additional Troubleshooting:

Check  the Diagnostics-Samsung Members-Support-Phone Diagnostics-camera.

Have you checked your permissions to see all is ok there/ Apps-Camera-Permissions. Are on you the latest camera update and are you able to Reset the camera, via Settings- Reset Settings in the app. An idea to Force stop via Apps-Camera and then clear cache via storage-Clear Data and cache.

could also try in Safe Mode: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

you may though need to clear the cache partition as suggested.

if not issue in Safe Mode would pinpoint recent 3rd part apps/themes which have been installed,sometimes there can be a conflict.

[Schillerr]

It's just that these are the consequences of updates. The camera is just one of the coincidences. Due to the update, the phone will now overload and become a brick.