Call sound issues - others can't hear me during calls and I can't hear them either

[simon_se]

Hi,

I have had this phone now for around a month (S22 ultra EU exynos) and this is the 4th or 5th time that has happened to me. I receive a call, I hear the ringtone, I answer the phone but I hear nothing. I try to hang up the person and call myself and hear nothing.????? Only way to solve the problem is restart the phone, like I'm on a windows 98 computer....

This is besides the other problem I have with phone refusing to unlock once a day, I am really getting tired of all this annoying bugs.

Why would a 1400$ phone not be able to receive calls? Has anyone else had similar problems or it's only my unit that is faulty?

[michaelxy]

Ups - what did you think 😂 Software will solve a Hardware failure 🤣

But with Android 31 it will be solved -  I swear it. Believe me!

[ponchofiesta]

I installed Google Phone App now too. But even if this helps, it'll be a shame on Samsung to not getting this fixed. after months.

[ponchofiesta]

Problem still exists when using Google Phone App.

[Ozimozi29]

Hello everyone! There is a new update for S22 this month. I saw someone of the Samsung support telling that it will resolve the issue...

So let's see..

[Anwender1]

Where does the information come from? Samsung store employee?

[Ozimozi29]

I find it on a French post : 

https://eu.community.samsung.com/t5/gamme-galaxy-s22/probl%C3%A8me-r%C3%A9seau-s22-ultra/td-p/617290... 

A Samsung support employee called Oceane.

[michaelxy]

🤣I guess they read it in the writings of Nostradamus 🤡

[Anwender1]

Hi @Ozimozi29 . Have read the thread. Unfortunately no upcoming solution. They talk about the October patch that didn't help.

Try to disable the Google Carrier Services-App on your Phone. That could (!) be the solution. Please report if it works fine.

[TheRealDrSlump]

Same problem here. European Galaxy S22 SM-S901B/DS. October patch applied. Every now and then the microphone stops working, both for regular calls and Whatsapp calls. Works after a reboot.

Veeery annoying.

[ponchofiesta]

Just had a live chat session with german support. Agent adviced me to run the phone in safe mode. If problem still appears, I should factory reset the phone. 

So it's a default answer without knowing how to fix that specific problem. As the problem exists since I bought the phone, I don't expect it will help.