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Bluetooth audio cut off issues since August 2023 update for S22

(Topic created on: 21-09-2023 02:58 PM)
4103 Views
pixies
Journeyman
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Hi,

I have this very frustrating issue since the August 2023 major update for S22 (version S901EXXU6CWH3).

Bluetooth connecting, pairing and phone calls are fine and stable. I'm using the Phonak Naida hearing devices.

This problem only happens when listening with Bluetooth to audio or when watching a video (Bluetooth stereo):

Once in a while (can be half a minute, a few minutes, it's not always the same) the audio is cut off (muted) for about 1-4 seconds and after that short mute period the audio is back.

I can also state that another update from last year caused this issue and after a few months another major update resolved the issue, so it's very frustrating to have this issue back.

Of course that with other devices such as with my desktop PC Bluetooth and other phone devices it works perfectly. Unpairing and pairing and reset of the devices didn't help.

Does anyone else have this issue with their Bluetooth set since the August 2023 update? Is it a known issue?

Thanks!

 

25 REPLIES 25
pixies
Journeyman
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Hi all,

Updating that I was contacted yesterday by a representative from the Samsung Israel offices (this is the country I live in) in order to investigate the issue. By using the Samsung Tutor app, I gave remote control to them, reproduced it (took about 10-15 minutes) while creating a large local folder with log/capture files.
It was then zipped and sent to them, hopefully to help the Samsung development teams shedding some light on the reason for the instability issues with the Phonak hearing device Bluetooth support.

I will keep you posted.

10x!

 

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JC54
Apprentice
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Thank you! Hopefully someone will take note of our issue.

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Sam Kumar
First Poster
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I have seen this problem with all hearing ***** (phonak, starkey, oticon and others).

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tripplezero
First Poster
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Same problem in Sydney Australia, using Galaxy S22+

On bluetooth that connects to my HiFi home system.
When I use Samsung Music to play my playlist, it skips the last minute or so, and starts playing the next song.... so annoying. 🤕

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pixies
Journeyman
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Hi all,

I'm glad to inform that after 3-4 months, the December 2023 update (the major update that includes One UI 6.0) has finally resolved the Bluetooth issue. I don't have the cutting audio issues anymore.

Samsung, please keep it as it is and don't ruin it again! 😊

10x!

 

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Sam Kumar
First Poster
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How can we confirm that this is gone.  Is there any release notes from Samsung or Google on this?

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