Same situation here. I used to love Samsung as a brand and i always felt their phones were great. But i think i have been a blind fan. Once i got hit with this issue i spoke to many of my friends and some of them hate samsung because most of them have had horrible experience with them especially with the flagship products.
I will stick with them if they intervene and provide a discount on exchange or else i'm just going to move over to Apple or Google (Based on your suggestion now) I will look them up now.
I'm absolutely disgusted with this behaviour from Samsung. I thought they were the best, this incident has completely changed my view about them.
