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Ad pop up help

(Topic created on: 07-10-2024 08:55 PM)
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Hackett
Helping Hand
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Hi I installed an app from the Google playstore and I keep getting ads pop up and it takes me to the Google playstore, I have deleted the app and I keep getting the ad pop up. I checked all security settings and scanned the phone numerous times, I've tried everything to my knowledge, so I need help on this please, I'm using the s22 ultra 
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5 REPLIES 5
Tourbillon De La Vie
Samsung Members Star ★
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What app did you install? When and where do ads appear? 

BandOfBrothers
Samsung Members Star ★★
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Hi @Hackett 👋 

Are you definitely sure you've deleted the correct app. 

If so then have a look in your MyFiles app just to see if there's any remnants of the app left. 

Also look in Settings > Apps too. 

You can perform this step > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

A last resort is a factory reset after backing up but then don't use the back up tonset the phone back up just incase the rougue Files are still in the back up. 

If i can be of any further help please don't hesitate to ask  😎 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

keith30
GrandMaster
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Make sure the app didn't install malware even throu you've deleted the app now, keep getting adv pop up's it a classic sign of that.
Hackett
Helping Hand
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Some scanner app, the advert pops up and directs me to Google playstore
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Hackett
Helping Hand
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Thanks for your reply, I've found a download app files and didn't recognise it , so I deleted it and it seems have sorted it out.
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