07-10-2024 08:55 PM - last edited 07-10-2024 09:57 PM
07-10-2024 10:30 PM
What app did you install? When and where do ads appear?
08-10-2024 05:31 AM
Hi @Hackett 👋
Are you definitely sure you've deleted the correct app.
If so then have a look in your MyFiles app just to see if there's any remnants of the app left.
Also look in Settings > Apps too.
You can perform this step > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
And
Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
A last resort is a factory reset after backing up but then don't use the back up tonset the phone back up just incase the rougue Files are still in the back up.
If i can be of any further help please don't hesitate to ask 😎
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
08-10-2024 08:02 AM
08-10-2024 09:45 AM
08-10-2024 06:05 PM