Repair after 17days of purchase

[Matheusx]

Hi everyone!

I got my S22 Ultra 17 days ago and already had issues with some dead pixels on the screen, well if you think about it this can happen right? But the thing is, at the samsung store they said that Samsung has a shortage on some parts and they have no idea when the screen will be available for replacement. In summary i bought a very expensive phone ( on the pre order) and now i have nothing! I have ask the store to leave the phone with me while they are waiting for the parts and they said that is not possible, what a ridicoulos policy! My phone is there doing nothing while I'm needing my phone to work.

Does somebody here experiencied the same and can advice me?

For a very consilodated brand and a expensive phone that is FRUSTRATING! 

[Matheusx]

I have been to the Samsung store twice and talked with different people there, is there anyway i can complain harder with Samsung?

[Fatihhh]

what @Patrick said is the best option.

[MartijnK]

Hi @Matheusx, good afternoon.

Thank you for reaching out. You've brought your phone in for a repair. When your phone is in a repair we can not cancel the repair and handover the phone. Your phone is opened up in the service center and we have to wait for the spare parts. When your phone is repaired at our service center your phone is back to fabric specifications and my colleagues of the service center will get in contact with you so you can collect your phone.

I am sorry for the inconvenience and delay!

Kind regards,

Martijn