19-03-2021 07:27 PM in
18-10-2021 09:15 AM - last edited 18-10-2021 09:17 AM
28-10-2021 06:34 PM in
Had my active 2 watch now about 2 weeks. Its a great watch really happy with it but it keeps disconnecting from my Huawei P30 and I'm fed up of it now. My phone can be in my pocket or my bag and it will disconnect when it's right next to me, pointless having Samsung pay if I have to get my phone out to connect the phone again. Shouldn't it also just ut connect back up again automatically once back in the range. Quite disappointing 😢 please can anyone help.
03-02-2022 12:45 PM in
I’m having the exact same problem on the s20 Ultra. Simply holding the phone on the other side of my head as the headphone receiver causes a disconnect like I’ve walked 30m away.
spent hours troubleshooting including a fac reset. Nothing helped and I’m getting a refund replacement soon
this is the first I’ve seen someone else having the same problem so closely. But I’ve basically concluded that it's a fault. Such as insufficient power to antenna. No such issues on an s7 9 or 21. Not even an iPhone 11. Tried other Bluetooth devices with consistent repeated results.
Very keen to learn if there's actually a solution instead of returning it?