05-11-2021 09:56 PM
I purchased My s21 ultra off very in the UK
It's landed today rhe model number is SM998B/DS which I assumed was dual sim however its only got a single sim tray
In the mobile info it's got sim one and two so the software is there
The phone is genuine as I can register for an extended UK sim
I thought all UK models were double sim?
Can anyone help me do I need to reject the handset?
I can add an e sim but double sim would be better
Nice to be back on Samsung after some time away just more curious as to why I've only one sim
Thanks
06-11-2021 12:25 PM
Very weird this has happened and it's conceivable the incorrect sim card tray was used.
Do keep the original sim card tray however as sometimes these have the phone's serial number etc on them which Samsung sometimes want if supporting the phone under warranty.
I'm wondering if Very are selling grey imports !
Under Settings, About Phone and then Software Information then software service provider information does it say EUX or you can check via the phoneINFO App from the Playstore under active csc.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
06-11-2021 12:31 PM
06-11-2021 12:33 PM
This video demonstrates how the genuine dual SIM card tray should look and behave...
I am afraid that it appears to be different to the one you have.
06-11-2021 03:11 PM
Looks like Very are altering the handsets they sell and replacing the original dual SIM tray with a third party single SIM tray. I'd send it back TBH!
06-11-2021 03:24 PM
06-11-2021 09:15 PM
looks like my sim is from the US varient how on earth has that happened? My handset is defo UK version... I've ordered a dual sim from Amazon so hopeudlky will be fine just want to get annswers from Samsung how on earth that has happened on a UK model
06-11-2021 09:19 PM
As I mentioned earlier it maybe that Very deal in grey imports.
Personally if thus was my phone I'd send the phone back and buy direct from Samsung UK or a UK Highstreet Store @mancuk29
It's an expensive handset so I'd want everything to be right.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "