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Original topic:

Total steps

(Topic created on: 08-07-2021 03:27 PM)
bampi
First Poster
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Galaxy S21 Series
Can anyone tell me why s health won't update total steps shows error 5505 daily steps are ok only just happened today it also states can't verify I'd but iam logged in
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7 REPLIES 7
AndrewL
Moderator
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Galaxy S21 Series

@bampi: Can you try heading to the Galaxy Store > Tap the 3 lines in the top left > Updates, and check for any updates for the Samsung Health app that might address the issue. Also, head to Settings > Apps > Samsung Health > Storage > Clear Cache, then restart your phone. 

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bampi
First Poster
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Galaxy S21 Series
Done all that but no luckScreenshot_20210708-173749_Samsung Health.jpg
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GoanGeek
Hotshot
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Galaxy S21 Series
Check permissions under app and allow all of whatever reqd.
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bampi
First Poster
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Galaxy S21 Series
Nope still don't work
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GoanGeek
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Galaxy S21 Series
Restart phone
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GoanGeek
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Galaxy S21 Series
Uninstall And reinstall.
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Britty89
First Poster
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Galaxy S21 Series

Did you ever find out how to fix it? I just started having this issue 

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