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Original topic:

Sound issues

(Topic created on: 03-08-2021 08:25 PM)
Mcgheemick
First Poster
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Galaxy S21 Series
I'm having a terrible problem with my Galaxy s21 ultra sound. Whenever I play video or music through my loud speakers it is crackling to the point that I cannot listen to it. Same with video calls. Has anyone else had this issue? Any tips on a fix?
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1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

You can test your speakers via launching your phone app and dialing *#0*#

If it continues then as long as the phone hasn't been accidentally bumped and there has been no water ingression then a Samsung Experience Store or Samsung Service Centre will take a look under the 24 month manufacturing warranty @Mcgheemick 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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10 REPLIES 10
BaxteruK
Navigator
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Galaxy S21 Series
Have you got Dolby Atmos turned on? Have you also changed any EQs third party or embedded to adjust the sound?
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Mcgheemick
First Poster
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Galaxy S21 Series
I have got the dolby on and I've changed the EQ but not a third party one
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Solution
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

You can test your speakers via launching your phone app and dialing *#0*#

If it continues then as long as the phone hasn't been accidentally bumped and there has been no water ingression then a Samsung Experience Store or Samsung Service Centre will take a look under the 24 month manufacturing warranty @Mcgheemick 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

Mcgheemick
First Poster
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Galaxy S21 Series
Thanks, testing the sound seems to have done the trick. Thank you very much 😁
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hareo034
First Poster
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Galaxy S21 Series

I am very thankful to you because I applied the same solution on my phone and now its sound looks good.

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AngryBaldMan
First Poster
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Galaxy S21 Series

This person is posting just actual spam? Why can we not report this and why is this not removed from this forum? I came across this article on Google (number 2 result if you search "S21 Ultra Sound Issues") and came here for answers only to find this spam link 😞

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TessM
Moderator
Moderator
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Galaxy S21 Series

Hey @AngryBaldMan ,

 

thanks for bringing this to our attention. This post has been now amended so it's no longer contains spam links. Feel free to report any similar post using the  Report Inappropriate Content or Mark as Spam options available that you can find clicking the three dots found at the top right of the message that you would like to report. 

marijat95
First Poster
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Galaxy S21 Series

Hi everyone, I just got my Samsung Galaxy s21 FE a few days ago, and it worked perfectly, until the latest software update. Namely, the sound on the top speaker became significantly worse, it's crackled and distorted during calls and while playing audio. I've tried testing the audio by dialing *#0*# and it's still not working properly. Please help. 

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Rutenis
First Poster
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Galaxy S21 Series

Top speaker startet to play distorted sounds i used that code you gave me *#0*# played sound trough top speaker only and it fixed itself thanks 

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