@Ryan23wrote: Its Samsung S9's across the world affecting ACR customer approx. 1.5 million users  Follow this link for updates  https://nllapps.com/samsung Samsung are already losing customers (S9's) due to this problem. People are trying to hand back the phone, I'm one of them, im stuck with the S9 plus. Hi,   Really sorry to hear this. Please feed this information back via the Samsung member's App. Also have you tried any alternative app to see if this is issue still persist's?  Have the devolpers of the app mentioned any form of update that may help resolve this issue?  ... View more

Hi,   If the device was purchased in the EU you need to make a 5-10 Min phone call in the country it was purchased using that region SIM card, Once your in the states you need to use the same SIM card to call back to that country for 5-10 mins again This will region unlock the device.    Please note on the side of the orginal packing the box will state what SIM card work's in the device.    E.G - EU Device's state 'European SIM card's Only'  ... View more

Hi,   Try Clearing Cache/Data from the App, If this dose not work try reinstalling the application. Please check permission's within the settings of your device to see if this application  has the permission's for this.  ... View more

@KellyByrneswrote: Hey,  I received my s9+ on Thursday and had a few issues with it. One of which was the super slow mo camera, I find it absolutely terrible and not a patch on the live launch.  Anyway, I'd complained to Samsung about this and a couple of other issues and they kindly exchanged my device.  The other issues have gone but the slow motion. Camera just seems pants! The quality is so dark and grainy.  I've attached 2 screenshots of what it looks like my side 1 on Auto and the other on super slow mo Just wondering if anyone can tell me if theirs looks the same. Thanks      Hi,   The super slow motion feature record's at 960 FPS, which would require alot more light for this feature.  the normal video mode only record's at 30 FPS which would not require as much light.  Please also try focusing on a certain subject whilst using the super slow motion feature see if this help's  also please make sure you have updated your android software version.  ... View more

Hi,   This predictive text issue can be resolved by simply downloading the new update on the Mange input launage section  within the Samsung keyboard setting's also your device will turn black whilst on call. This is to stop any button's been pressed whilst on the call. use the lock screen button on the device to reopen the device.  also try changing your screen timeout settings within the display setting's. ... View more

@Stacey1989wrote:         Ive atached pictures the water ones are from the same video just ti show u how the lighting changes   Hi,   Since the Super Slow motion feature record's in 960 FPS the video needs to have sufficent light  also any ambient light (Non natural light) You may find flickering within this video. Please take into account that 960 FPS the video may blur in certain situations due to the lighting situation's this is known as 'Noise' try creating a super slow motion video in natural light also please make sure the yellow box is filled with the item your trying to capture in the slow motion area as if the subject is too far away this will create 'Noise'  ... View more

@Stacey1989wrote: Ive done the update which it needed. Checked and still the same ive took sd card out and still no diffrent ive also reset the settings on the camrea. Right, Is it possible for you to send a screen shot of the video once it's recorded? Along with a screen shot of the videos settings?    Regards Baxter ... View more

@mm289wrote: Has anyne managed to get the face/iris recognition to work effectively? I am using it in the intelligent scan mode and it is useless. OK I wear glasses so I think that might be stopping iris recognition but the face part isn't any good iether.   I am used to facial recognition as I use it on MS Surface devices regularly and it just works, with glasses, without glasses and even when I change glasses!   But on the S9 (UK Dual Sim) nothing I try seems to make a difference - have to keep using the fingerprint scanner to unlock.   Any other experiences of this?   Thanks, Have you tried the individual lock features? Personally ive not heard any other report's regarding this feature  not working correctly. Possibly try to reset up intelligent Scan see if this helps resolve the issue.  Keep us updated.   Regards Baxter ... View more

@Stacey1989wrote: Mine is terrirable too has been since the day i opened the phone very disapointed ive reported it through the camrea app ive cleared the camrea date and still the same. Have you got an SD card within the device? If so please try and remove the SD see if that resolves the issue. Also check for Software update's regarding camera stability.  ... View more

@Starz12wrote: I'm glad to meet you. I am really happy with my s8 with I only got around 5 months ago. I did try to hold out for the s9 though. I haze recently received the Oreo update and do like it. I have noticed that I didn't get all the features that I should have but I suppose that is down to the carrier putting their own spin on things. I also noticed that my font on the home screen isn't as clear as it used to be. It's slightly blurry. It's only affecting the home screen though. Everything else is nice and clear. I thought it was my eyes. It's looks like you have had a night on the tiles even though I haven't been any any where. Lol. I just wished Samsung would send out there updates quicker than they do. This one I admit has been quicker than previous updates. Some I have had to wait almost two years and then i was updating phone! Unfortunately we can't all always update to the newest model. I also wished that Samsung would being back removable batteries. I'm a heavy user and this would be a godsend to me. I do have problems with the sd card though. I have moved Photos to sd card. Then I caught view them. Hopefully with Oreo this would have been sorted out. I also have had problems with my bt app and goggle movie play apps saying that they cat play as screen is insecure. I dingy understand this as I have all the security updates and have screen locks on. Both referred me back to Samsung. Again hopefully this Oreo update may have rectified this. Kind regards Sye Good to meet you Sue.    The Oreo update on the S8 was postponed for a number of months due to users discovering issues with their device after the update. I believe this update has now been pushed out since Goggle changed some  of the update so the issues would no longer persist.    In term's of the Removable battery's i don't believe Samsung will ever bring this back  the reason for this is because the Water Resistance rating would be lower. The unit's are Sealed  so the phone can be classed as water resistance.    I'm not sure why your writing on the home screen is faded. If you can create a post  with a screen shot i will try to see if i can find a resolution for you.    Regards Baxter ... View more

@John4Ohwrote: @BaxteruK   Welcome to the forum Baxter and your knowledge of Samsung's will be very valuable to alot of users on here I'm sure. ☺ I will try to post as much as possible and provide as much information as i can with any issues people are having.  :smileyhappy: ... View more

Hi,      I'm Baxter, Big Tech fan and self confessed geek. I currently work for the Samsung UK Technical Team.     Currently working as part of the S9 technical team. Decided i wanted to get involved on the forum's       I have yet to purchase my S9+ but this will be happening in the coming month's.        Thanks      Baxter ... View more

@Whiteblobwrote: How do I manually trigger slow mo instead of waiting for the square? While your in the Slow motion option, In the bottom left corner you will see an 'Automatic' option Click this which will change the setting to Manual. You can now start recording and when you want the Slow motion to take place click the button on the right side of the Record/Stop Button.   This button look's like several circles. Almost like the Olympic symbol.  ... View more

@Beersharkwrote: Received the S9 today still setting things up but noticed the in call volume very low.  I have the call volume up of course......   Anyone else have this issue?  Try using the loud speaker option, see if this problem still persists whilst using loud speaker. If so i would suggest using the voice recorder on your device test to see if this is an issue with the audio on the device itself.  obviously make sure your In-Call settings are fully turned up on the device.  ... View more

  @Digitalcorporalwrote: Been having this issue on and off since purchase.   One minute I'm messing around reading news stories and what it,and hect thing there is no internet connection.   I have tried other apps and also run the speediest app to see if anything connects but nothing.   To troubleshoot I have cycled through two different wifi networks at work, and mobile data without success.   Next I've gone in and back out of airplane mode - no luck.   Finally a restart.   The restart works everytime.   I received the latest update this morning so hopefully that helps  If that dosent help then please let us know, See if we can provide any further Trouble shooting to try and resolve the issue for you.  ... View more

@sannox7wrote: My  S9plus says it is offline even though data roaming is on. Any ideas as to why it won't connect with the Internet? Can you provide a screenshot, Possibility this is a network issue. Have you tried connecting to a Wifi Connection?  ... View more

@Mooowrote: So yh the super slow mo advertised around is nothing compared to what it is. The adverts and release made it look so clear and awesome. In contrast my super slow camera mode is blurry all the time, sometimes when it isnt bad it goes even more blurry. Every other mode is perfect. Feels like there's something wrong with the camera or super slow mode. Anyone else having issues? Not fully tried the camera but seems like the pictures in low light again don't seem that amazing as made out. A recent software update was released regarding Camera stability, Please try updating the Software version see if this resolve the issue.    Alternatively you could try clearing the Cache/Data on the camera device.   Settings - Menu (3 Dots in the top right hand corner) - Show System App's - Find the appropriate App - Clear Data/Cache from that application see if this helps.  ... View more

@Bev2wrote: I have just been talking on a call and the speaker phone kept cutting out and then returning. Can you help? You could possibly try going into Settings - Menu (3 Dots in the top right hand corner) - Show System App's  Clear Data/Clear Cache from any of the Phone Applications on the device.    ... View more