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Original topic:

Samsung pay

(Topic created on: 04-10-2021 10:55 AM)
Jphurrell
Apprentice
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My new s21ultra not working with Samsung pay. 
Followed all normal resets and reloading from posts and with no luck. Gets stuck on secure keyboard. 
Any ideas 
11 REPLIES 11
AminH
Explorer
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Hi, @Jphurrell! Where was the phone purchased and where are you currently based? 

Jphurrell
Apprentice
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Yes uk, from Samsung
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Koop79
First Poster
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I have the same issue. Due to my tempered glass I can't use a fingerprint so went for the pin. It was working fine until the other week
TessM
Mastermind
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Do you get any error code or message at all @Koop79? If so, what does it says? 

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Solution
Jphurrell
Apprentice
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Just had a ota update today and it has resolved the issue. It must have been a os problem
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Alibongo54
Explorer
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S21 5g samsung pay won't work its stuck when opening secure key pad. Uk based phone purchased in UK from Samsung
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Alibongo54
Explorer
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Update. Rebooted phone and it worked!
AGiuricin
First Poster
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I am having the same issue Samsung Pay getting stuck on the secure keypad not opening without being able to proceed any further.

The phone is brand new as of about 2 weeks ago - S21, 5G - all apps and phone software is up to date. Tried phone restart and still no progress getting past the secure keypad in Samsung Pay. I even tried to open samsung pay through my bank provider's app - no luck! 

My Samsung watch4 is on it's way and I would really like to utilise these card-free paying features on my phone and watch (when it arrived!)

Please help! Phone purchased in Australia via Telstra. 

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Jphurrell
Apprentice
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I had a software update and that sorted the problem, it's definitely on samsungs side of the fence problem
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