Samsung pay

[Jphurrell]

My new s21ultra not working with Samsung pay. 

Followed all normal resets and reloading from posts and with no luck. Gets stuck on secure keyboard. 

Any ideas 

[AminH]

Hi, @Jphurrell! Where was the phone purchased and where are you currently based? 

[Jphurrell]

Yes uk, from Samsung

[Koop79]

I have the same issue. Due to my tempered glass I can't use a fingerprint so went for the pin. It was working fine until the other week

[TessM]

Do you get any error code or message at all @Koop79? If so, what does it says? 

[Jphurrell · Accepted solution]

Just had a ota update today and it has resolved the issue. It must have been a os problem

[Alibongo54]

S21 5g samsung pay won't work its stuck when opening secure key pad. Uk based phone purchased in UK from Samsung

[Alibongo54]

Update. Rebooted phone and it worked!

[AGiuricin]

I am having the same issue Samsung Pay getting stuck on the secure keypad not opening without being able to proceed any further.

The phone is brand new as of about 2 weeks ago - S21, 5G - all apps and phone software is up to date. Tried phone restart and still no progress getting past the secure keypad in Samsung Pay. I even tried to open samsung pay through my bank provider's app - no luck! 

My Samsung watch4 is on it's way and I would really like to utilise these card-free paying features on my phone and watch (when it arrived!)

Please help! Phone purchased in Australia via Telstra. 

[Jphurrell]

I had a software update and that sorted the problem, it's definitely on samsungs side of the fence problem