S21 Ultra - Screen Recording Not Functioning

[cas89]

Hi everyone, would like to knw anyone else has the same problem as mine, or is it only me? 

I've pull down the notification tab to screen record my phone. When I tap on the screen record button, error message as per screenshot:

Can't Screen Record - Tap Settings to Allow Samsung Capture app

I taped Settings, and tried to find the Samsung Capture App but there isn't any: 

 There's No Samsung Capture App!!

So I tried to reinstall the app, went to Galaxy Store, and it said there installed? I can't even tap it. 

When I tried to reinstall, I can't even click uninstall cause there isn't one.

Help! How do I fix this.

[Joeeye]

It's asking you to allow permissions for apps to appear on top, not the capture app.

It doesn't have this error on mine, it goes straight to a countdown before screen recording.

[cas89]

It is asking me to allow permissions for the Samsung Capture App. The problem is, there is no Samsung Capture App in my Apps List. (REFER PIC 2)

When I tried to download the Samsung Capture App, it has been installed, yet i can't see it on my apps list. (Refer pic 3)

[Lukeb1]

It's asking you to allow the apps you want to record to be on top. And you can see from your image that most of them are turned off, I would try allowing them all and then giving it a try. You can then turn off the ones you don't want to allow

[Joeeye]

Go to settings>apps and scroll down to Samsung Capture and check that it's not disabled. If it is not in that list then I am not sure why its not showing up.

[ynneL]

Go to apps > 3 dots > special access > appear on top then look for Samsung capture and allow it to appear on top

[cas89]

I tried this, but it resulted the same as pic 2. The Samsung Capture is not in the list.

[cas89]

@Joeeye, 

Tried yr suggestion. But it is still Not in the list. 😞

[cas89]

 Not in the list. 😞

[cas89 · Accepted solution]

Okay guys, after much trying around, found the solution. A simple solution, but can be overlooked. 😅

At the Appear On Top , there's a 3 dots (refer to this pic:) Appear On Top >>> Show System App

and I tapped the "Show System App", and guess what, "Samsung Capture" App is on the list. 

It was hidden all this while! 🤣 

Tadaaa.. There's the Samsung Capture app that was hidden all this while.

 Thank you guys!