07-01-2022 03:39 PM in
Galaxy S21 SeriesAnyone else with network problems in some areas after Android 12? . In certain areas my network drops, sometimes show me a good strength but when a call someone he answer and we can't hear each other. For calls works when he wants. Tried everything including Hard reset, Network reset, Clear cache, switching 5g/4g/3g/2g. Also did optimisation applications and nothing helps. I'm using s21 ultra, Exynos.I used my old iPhone Xs two days and works without any network issues.
17-02-2022 10:03 PM in
Galaxy S21 SeriesI haven't got the phone back, still waiting for them to advise me on the situation. I think it depends on availability of spare parts but it sounded like a reasonably quick turnaround if they have it.
18-02-2022 08:52 PM in
Galaxy S21 Series20-02-2022 04:19 PM in
Galaxy S21 Series27-02-2022 02:28 AM in
Galaxy S21 SeriesSamsung declined to repair my phone, and no replacement was possible as apparently there is no stock where I am. They are giving me a full refund, just a heads up to anyone dealing with samsung VOC teams, it's almost a 24 hour turnaround just to respond to emails. Seriously poor customer service. Found other threads with people with the same issue, I still can't believe Samsung haven't officially acknowledged this issue.
18-03-2022 08:42 AM in
Galaxy S21 Series25-04-2022 11:52 AM in
Galaxy S21 SeriesDid anyone solve the issue?
25-04-2022 12:01 PM - last edited 25-04-2022 04:20 PM ) in
Galaxy S21 Series25-04-2022 12:08 PM in
Galaxy S21 SeriesFor me, they couldn't repair the phone and said there are no parts available to replace. They didn't have any s21u in the stock anymore (lucky) and offered a full refund.
I then pre ordered s22u but read on the forums that it too has similar issues and 100s complaining about the issue so I cancelled the order and got the oppo find x5 pro. Camera isn't as solid as s22 but better than s21 and way better reception than Samsung so I'm happy so far. Will check Samsung again in a year or two.
25-04-2022 04:17 PM in
Galaxy S21 SeriesYou made the right choice, today I've read that the problem affects yhe S22 too. I will bring my S21 to the repair centre, hoping to fix the problem. In any case this is my last Samsung.
04-05-2022 03:54 PM in
Galaxy S21 SeriesI have ha dmy main board replaced twice now, this is my last Samsung device and I have had every model from the s2.