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Original topic:

S21 not turning on

(Topic created on: 16-07-2022 11:45 AM)
Em34
First Poster
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Galaxy S21 Series

I have an S21+. I dropped it out of my truck and now it won't turn on. Not the battery or screen, what else could it be? 

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3 REPLIES 3
Richmar83
Helping Hand
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Galaxy S21 Series
Could be any number of things - damage inside to battery connections, button switch damaged so no making contact, PCB damage/loose leads, handset could have effectively shorted out due to the impact.
Does it show any indication of charging if plugged in (wouldn't recommend leaving it on charge)?

Advice would be to take it to a repair centre and have them take a look at it.
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Em34
First Poster
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Galaxy S21 Series

Thank you. No sign of life when on charge. No charge percentage displayed 

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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Em34: If you have tried connecting your S21+ to your charger, and pressing and holding the Power button, yet the phone has remained unresponsive, then an engineers inspection is recommended. With this in mind, please head to samsung.com, scroll down to the bottom of the page and click on 'Contact us' to find the available contact channels in your region. If you reach out via your preferred channel, an advisor will be on hand to assist you further, and make the necessary repair arrangements. 

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