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Original topic:

Returns

(Topic created on: 03-06-2021 10:06 PM)
JL12
First Poster
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Galaxy S21 Series

Can someone tell me how to return a product, it's been less than 28 days since it arrived and there is no "return" button on the order page. I tried phoning but I get put on an infinite hold loop.

thanks

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2 REPLIES 2
Joeeye
Hotshot
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Galaxy S21 Series
I called Samsung sales team and informed them I wish to return my product, to which they arranged pick up in 2 days. I returned it then and was refunded within a week.
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BandOfBrothers
Superuser II
Superuser II
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Galaxy S21 Series

There should have been a note that came with the delivery @JL12 that shows an email address or telephone number to arrange collection.

I'm in the UK so used the following email address.

support@samsunguk.zendesk.com

Make sure you package the item well.

Also take a time and date stamped photo of the item in the box and then some of the item , with one of it turned On to show it's aesthetic condition.

Make a note of the drivers name and registration number.


Current Phone > Samsung Z Fold³ 5G.

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