07-07-2021 05:11 PM
Hi, hope someone can help
I recently purchased the S21 Ultra and it will not connect to 5G network.
I have received a new SIM from my provider.
I have reset the phone and also the Network settings.
I have installed Cellmapper to check network
Also installed Samsung band Selection
Nothing shows NR exists even though I am in a good 5G area.
Also saw something about unlocked Samsung phones don't have Network management for carriers like the carrier branded phones, if this is true then will have to look at returning this mobile.
Could someone advise?
Thanks in advance
Solved! Go to Solution.
07-07-2021 09:37 PM
07-07-2021 09:55 PM
Just tried this, still the same no 5G
Thanks
07-07-2021 10:05 PM - last edited 07-07-2021 10:06 PM
07-07-2021 10:13 PM
All settings checked and are correct just will not connect to 5G.
Phone is direct from Samsung, unbranded
07-07-2021 10:38 PM
07-07-2021 10:42 PM
07-07-2021 10:46 PM
07-07-2021 10:47 PM
Not sure if anyone else has a 5G compatible phone but will try and find out.
Not changed my number, not changed provider just got a new SIM just in case
4G works fine
07-07-2021 10:55 PM
Thanks will give them a call tomorrow see what they have to say
08-07-2021 10:58 AM
I've noticed on my S21 Ultra, if I turn off my WiFi connection with the phone, the phone switches to 5G.
Turn off your WiFi connection and see if that automatically connects you to 5G.