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Original topic:

Problems with calls

(Topic created on: 01-06-2021 07:32 PM)
Fiz7863
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Galaxy S21 Series
Its been 2 days, my s21 ultra s giving me problems with calls. Whenever i receive calls, no one can hear me. Its completely silent on the other end. I have to hang up and re dial the number myself. Then i can hear other person. Not sure what's causing it? Never had this issue before. 
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7 REPLIES 7
GoanGeek
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Galaxy S21 Series
Try restarting the phone
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Fiz7863
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Galaxy S21 Series
I have still same same issue 😕
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AndrewL
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Galaxy S21 Series

@Fiz7863: Is this happening with all received calls, or is it just affecting certain contacts? As the problem is occurring on inbound calls, it could potentially be stemming from the caller themselves, given that the issue is resolved when you call them back. If you head to the Samsung Members app > Get Help > Interactive Checks > Mic, and run through the on screen instructions, does this return any errors? Similarly, head over to your phones dial pad and type in *#0283#, then select “Start: RCV_1stMic” and speak into your phone like you’re on a call. Can you hear yourself talk? Once you’ve done that select “Start: SPK_2ndMic”, talk into your phone like you’re talking to someone on speaker phone. Can you hear the playback?

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Fiz7863
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Galaxy S21 Series
Its with all incoming calls, when i redial or call on WhatsApp it goes through. Else no answer.
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Fiz7863
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Galaxy S21 Series
No errors came back from mic test. It says normal
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Fiz7863
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Galaxy S21 Series
I can hear back myself on both testing mics. Not sure what the issue is then?
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GoanGeek
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Galaxy S21 Series
Interesting. My sound on all three mic's seems quiet low even with full volume.
Any more *# codes would be appreciated.

How does one fix the mic volume issues once tested?
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