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Original topic:

Problem with my microphone on my s21 Ultra

(Topic created on: 08-09-2022 12:39 PM)
SukiHeaven
First Poster
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Galaxy S21 Series

I've had my phone for 2 months. I bought it refurbished on BackMarket but when I'm on a call with people they only hear a continuous shrill noise but not my voice. When this happens I can record my voice perfectly, without having a shrill sound. I don't understand what's going on and how to fix the problem. This product even on the internet via WhatsApp. How can I fix the problem? I have already tried to make a diagnosis of the microphone or restart the phone but this didn't fix it.

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3 REPLIES 3
jimmyk87
Navigator
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Galaxy S21 Series
Back market offer 12 months warranty, contact them as they need to sort it out
tayyeb
First Poster
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Galaxy S21 Series
How can I install new version of firmware for camera for note20 in uk
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TabbyBey
Journeyman
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Galaxy S21 Series
This is a common fault on Samsung, regardless of whether you brought it on the black market or new others are also facing the same issues.
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