Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

No sound when upload video to whatsapp

(Topic created on: 09-12-2021 03:34 AM)
I_deeyana
New Member
Options
Galaxy S21 Series

I've updated my device #S21Ultra this morning. Tq for solved the previous problem. I'm able to upload video from my gallery directly to whatsapp. But somehow sorry to say.. when the video been sent.. there is no audio. It's muted. Hope u fix it at your soonest. Tq

Go to solution
84 REPLIES 84
Members_Bh1IBFv
First Poster
Options
Galaxy S21 Series

It's a whatsapp issue with the S21 video editor. Whatsapp doesn't seem to like the fact the editor keeps the data of the full video in case we want to revert the changes

0 Likes
Sana 1
First Poster
Options
Galaxy S21 Series

I have faced the same problem 😕 

0 Likes
Deep_Chat22
First Poster
Options
Galaxy S21 Series

Thanks Pavel for the solution! I have a Samsung Galaxy S20 FE, and when I added BGM to my video and shared it on whatsapp, the audio was muted. If I use the create movie option and add background music there, whatsapp no longer muted the audio. Thanks again!

0 Likes
Nehme
First Poster
Options
Galaxy S21 Series

Hi, 

I am facing the same issue. One solution that worked for me was sending the video file as document.

0 Likes
Members_WR1x1UB
First Poster
Options
Galaxy S21 Series

Same problem here, ZFold 3.  Using 'save as' instead of 'save' is working for me 👍🏻🆗

0 Likes
Adem0
Troubleshooter
Options
Galaxy S21 Series

Let's report it to Samsung and WhatsApp. 



............................................
Thank you for your help! ............................................
0 Likes
Chili17
First Poster
Options
Galaxy S21 Series

I am also using Samsung S21 Ultra...

Yes, I have also to create the same video using the Samsung's Video editor, then sent out that same file to whatsapp again! 

Yeah ! Finally this works!!!

But, this is VERY BAD !! Is it Samsung needs to SERIOUSLY look into this matter.  Is eirher Samsung or Whatsapp needs to look into this ... this is very annoying and I believe other Samsung S21 Ultra users will also face similar problem.

Please rise up and speak up....

0 Likes
3man-El
First Poster
Options
Galaxy S21 Series

I found that if you edit the video and save it as a copy, then the audio works just fine on WhatsApp. I hope this helps.

0 Likes
Adem0
Troubleshooter
Options
Galaxy S21 Series

Look ya'all, what's app knows about it and they're working on a fix! I've contacted their support. 

Screenshot_20220509-190027_WhatsApp.jpg

Now if only Samsung would listen and acknowledge any of user issues:

 

1. Bad game sound quality, shallow, no depth at all : https://t.co/GKSoz DokFN

 

2. GSM Issues: https://t.co/CS9camWXjl

 

3. Screen flickers every second time I go to home screen from any app: https://t.co/thBNz3n7Zy

 

4. Snapchat problems: https://t.co/CwOOBdLSDo

 

5. Gboard Sound issue: https://eu.community.samsung.com/t5 /galaxy-s10-series/gboard-keypress -sound-issue-with-samsung/td-p/1679706

 

6.

 

From the forum, coupled issues: https://t.co/7Sp8OrpM9y



............................................
Thank you for your help! ............................................
0 Likes
Members_qaf6iiZ
First Poster
Options
Galaxy S21 Series

Same with my fon!! 

0 Likes