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Original topic:

No confirmation email & order not showing

(Topic created on: 08-04-2022 08:24 AM)
Neil_DE
First Poster
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Galaxy S21 Series

Hello all, I've ordered a device under unidays samsung.de website since I'm a student studying in Germany. I've made the payment via card. Indid not get any email notification nor can I see any order under My Orders tab. Please help me. I've tried live chatting for hours , it gets automatically closed by a bot. I've send them a mail as well. My financial condition isn't good, I don't want to lose my money.

 

 

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5 REPLIES 5
Obsydian
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Galaxy S21 Series
This is very common, Samsung gaves lots of stories the most plausible being an issue with their ordering system.
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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Neil_DE
First Poster
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Galaxy S21 Series

Hey bud, do I have to worry about it? Or I'll get my device delivered.

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Obsydian
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Galaxy S21 Series
Nearly all my items ordered over the past 6 months never had a confirmation email. Wasting hours on chats or calls sometimes get a response. It's worse at the moment with big order delays, worse still is chasing Samsung for the invoice as mine also did not arrive, required if you are making a promotional claim.
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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Neil_DE
First Poster
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Galaxy S21 Series

Ah I see. I wasn't aware of that. But you did hey your items delivered right? 

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Obsydian
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Galaxy S21 Series
Yes not on the selected dates and much later
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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