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Original topic:

Klarna upgrade problems

(Topic created on: 15-01-2021 09:33 AM)
ToBeOrNotToBe
First Poster
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Galaxy S21 Series

You look in every forum in this community and it's the same issue when you receive the upgrade email from Samsung - Klarna declining customers for no valid reason. 

 

What is Samsung doing about this as frankly it's not good enough from a manufacturer who wants to be considered as premium as Apple, but uses sub prime finance for its devices. 

 

First upgrade request crashed when thet asked for a card payment, went in again, straight decline?!? Credit file has two hard searches from Klarna. Not good. 

 

Is this some sort of con/trick? Its just not good enough Samsung.

 

 

6 REPLIES 6
London2tim
Voyager
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Galaxy S21 Series

I've stopped using them after last year disaster

you can buy it using paypal credit or credit card - and pay in instalments if you want - is easier and more straightforward  

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Faneo
Apprentice
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Galaxy S21 Series

I have a slightly different issue.

Klarna get's to the bit where it says it needs to ask some security questions to make sure it's me, but then instantly says 'Authentication failed' and then 'Purchased Failed'.

I tried on Chrome, Firefox, Edge, Samsung Internet, even the Klarna app it's self. All the same.

 

It doesn't even get to the credit check bit, there's no credit searches on my credit file.

 

Klarna support says it's Samsung's fault, Samsung support says it's Klarna...

Topmantaff
Apprentice
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Galaxy S21 Series
but if we change we are stuck with old phone?
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Saxacat
Navigator
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Galaxy S21 Series
Same thing happened to me on my first attempt; on my next attempt, no security questions and it all went through ok.
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Faneo
Apprentice
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Galaxy S21 Series
Yeah that happened to a friend also, just didn't work once but then was fine.
I've tried at least 50 times on various platforms and times but nothing. I'm under the belief that something has broken with my Klarna account so there isn't much I can do as I can't exactly make a new Klarna account.
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London2tim
Voyager
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Galaxy S21 Series
yes but you can sell it
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