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Original topic:

Instagram password not saving after last software update.......anyone else?

(Topic created on: 20-02-2023 01:54 PM)
andrew2703
Journeyman
Options
Galaxy S21 Series
Anyone else experiencing unable to save password on Instagram after the last update?
Setti gs are correct with the app but I have to manually input the password everytime I open the app 
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1 Solution


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Solution
andrew2703
Journeyman
Options
Galaxy S21 Series
Sorted now thanks ....Good old, delete app and reinstall 👍🏻

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10 REPLIES 10
SocietyGirl
Community Manager
Options
Galaxy S21 Series

Is the correct password manager selected? Autofill in passwords with Samsung Pass on your Galaxy phone

 

If not, press and hold 'Samsung Pass' and it'll let you select another.


SocietyGirl


Say hi to us on socials -  @SamsungUK


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andrew2703
Journeyman
Options
Galaxy S21 Series
I think so the password is correctly stored in samsung pass
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andrew2703
Journeyman
Options
Galaxy S21 Series
Says it can't be added to autofill
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SocietyGirl
Community Manager
Options
Galaxy S21 Series

Have you clicked onto 'Autofill' (not the cog)?


SocietyGirl


Say hi to us on socials -  @SamsungUK


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andrew2703
Journeyman
Options
Galaxy S21 Series
I get thisScreenshot_20230220_143057_Instagram_1000006746_1676903473.jpg
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SocietyGirl
Community Manager
Options
Galaxy S21 Series

Hmm, could actually be an Instagram thing from what I have been reading. Does it work for Instagram.com?


SocietyGirl


Say hi to us on socials -  @SamsungUK


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andrew2703
Journeyman
Options
Galaxy S21 Series
I've not tried tbh.....used to work fine on the app before my last software update
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Solution
andrew2703
Journeyman
Options
Galaxy S21 Series
Sorted now thanks ....Good old, delete app and reinstall 👍🏻
SocietyGirl
Community Manager
Options
Galaxy S21 Series

Likely a cache issue then. Cool!


SocietyGirl


Say hi to us on socials -  @SamsungUK


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